The project was based on a business process which goal is just to automate it and lessen paper works with the two applications, CTI (Computer Telephony Integration) and the CRM (Customer Relationship Management), being separated from one another. The original system structure was strictly coupled to that idea but the new goal is to host the project on the cloud and just by using a single application we could cater to clients' needs without building a separate one for each.
We adjusted the original system structure to cater the new goal, from the database design until its user interface integrations, in order to make the processes as dynamic as we could. We also merged the two applications, CTI and the CRM, as one where users can directly perform telephony functionalities within the same environment while catering to customer needs.
Stocare is a B2B product that provides streamlined solution for businesses engaged in ostomy care products by integrating the work flow from quotation, order processing, customer account management, accounting to inventory and product delivery. The system supports 3rd party integration to monetary assistance services provided by the Japanese government. (stocare.lanex.co.jp)
Management for customer’s vouchers/coupons usage.
Structured order and estimation process workflow.
Centralized data management for customers, products, manufacturers, hospitals and municipalities.
Dashboard and notifications for unbilled/unpaid orders, coupons/vouchers, subscriptions, and reports.
Call center system features (In/outbound calls, reports, sales)