The project was based on a business process with the goal to automate and lessen paper works for the two applications, CTI (Computer Telephony Integration) and the CRM (Customer Relationship Management), being seperated from one another. The original system structure was strictly coupled to that idea but the new goal is to host the project on the cloud and just by using a single application we could cater to clients' needs without building a seperate one for each.
We adjusted the original system structure to cater the new goal, from the database design until its user interface integrations, in order to make the processes as dynamic as we could. We also merged the two applications, CTI and the CRM, as one where users can directly perform telephony functionalities within the same environment while catering to customer needs.
Management for customer’s vouchers/coupons usage
Structured order and estimation process workflow
Centralized data management for customers, products, manufacturers, hospitals and municipalities.
Dashboard and notifications for unbilled/unpaid orders, coupons/vouchers,subscriptions, and reports.
Call center system features (In/outbound calls, reports, sales)
WHAT WE USE
WHAT WE USE
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